Frequently Asked Questions

What are your shipping options?

• Letter mail ($3 CAD) - for US/Canada stickers and prints ONLY

• Letter mail ($4 CAD) - for international stickers and prints ONLY

• Tracked parcel mail ($14 CAD) - for US/Canada clay goods*

• Tracked parcel mail ($20 CAD) - for international clay goods*

  
  *If your clay order contains stickers/prints, it will be shipped together with parcel mail

What is your processing time?

Please allow 2 weeks for me to package any ready made items, and 5-6 weeks for pre-order items. Pre-orders refer to items that I have to make the item once an order is placed. (Your girl works full-time and is trying to live a more balanced life so I really appreciate your patience and understanding ❤ !)

How long will my order take to arrive?

Once shipped, it will take:

• US/Canada: 1-2 weeks

• International: 3-4 weeks

What is your return policy?

I do not accept returns or exchanges. However, if you experience any problems with your order, please feel free to reach out to me at valeriewaistudios@gmail.com :) !